We want you to feel confident when ordering from LUME. If something is not right, please contact us and our team will help guide you through the next steps.
Returns
Eligible items may be returned when you contact us within 7 days of receiving your order.
To be eligible for a return, the item must be unworn, unused, in its original condition, and returned with all original tags and labels intact.
Sale items and accessories are non-returnable.
Custom & Made-to-Order Pieces
Pieces made to your confirmed measurements, altered for you, or created specifically as a custom or made-to-order design are not returnable.
If there is a fit, quality, or other issue with a custom piece, please contact us. We are happy to review the situation with you and do our best to help.
Damaged Items
If an item arrives damaged, please contact us within the 7-day return window. If a return or replacement is required because the item was damaged upon receipt, LUME will reimburse the return shipping cost.
Return Shipping
For eligible returns due to a change of mind or sizing, the customer is responsible for return shipping costs.
Color & Handcrafted Variation
Please note that colors may appear slightly different depending on your screen. Handwoven textiles, natural dyes, botanical prints, and other handcrafted processes may also show subtle variations from piece to piece. These variations are part of the character of the craft.
How to Start a Return
Please contact LUME within 7 days of receiving your order. Our team will review your request and guide you through the return process.